The Simplicity, explained.
1. Breakdown & Request
Driver taps “Request Help”. App auto-detects GPS location, lane/exit hint, and time.
• Selects issue category (tire, brakes, electrical, no-start, etc.), enters unit/VIN, uploads photos/video, and sets urgency.
• App shows upfront estimate (or diagnostic minimum) and captures a payment method pre-auth (or fleet PO).
2. Smart matching & instant notifications
• RoadWrench pings nearby verified mechanics who match the skill/equipment needed, within a configurable radius.
• Mechanics receive instant push/SMS/in-app alerts with job summary, distance, payout, and ETA.
• First qualified accept (or best-match tender) wins; fleet/driver can approve the selection.
3. Live Tracking & Communications
• Once accepted, driver sees live map tracking of the mechanic’s approach with ETA updates.
• In-app chat/call for quick questions; parts availability suggestions appear if needed.
• Status badges: En-route → On-site → Repairing → Testing → Complete.
4. On-site check in & Diagnostics
• Mechanic checks in (geo-stamped) and starts a time clock.
• Runs a guided diagnostic checklist; adds notes, OBD codes, and recommended parts/labor.
• If scope changes, app requests driver/fleet approval for revised estimate.
5. Repair Workflow
• Mechanic logs parts, labor, and taxes/fees as they go; attaches before/during/after photos and short clips.
• Optional torque spec & safety checklist must be completed for critical repairs.
• All actions are time-stamped and geo-tagged.
6. Invoices & Approval
• One-tap smart invoice compiles line items, labor time, discounts, and taxes.
• Driver/fleet reviews and approves in-app; PO numbers and notes can be added.
• Any warranty terms are auto-applied based on service type and parts.
7. Payments
• App captures payment (card, ACH, fleet wallet).
• Funds are settled; instant or next-day payout to the mechanic (minus platform fee).
• Driver/fleet receives a digital receipt.
• Report is saved to the vehicle’s service history and exportable as PDF or via API to TMS/maintenance systems.
8. Proof of repair (digital record)
• RoadWrench generates a repair report: issue summary, diagnostics, parts/labor, photos, signatures, OBD clear codes, location/time stamps.
9. Wrap Up & Compliance
• Driver rates the mechanic; mechanic rates the job site/vehicle condition.
• Any safety flags (e.g., “do not operate”) trigger alerts to the fleet.
• Warranty & maintenance reminders are scheduled automatically.